Terms & Conditions
Traveling with confidence
Please review our booking, baggage, and check-in policies before you fly.
Overview
These Terms & Conditions govern bookings, ticket use, baggage, and travel with Hilaac Air Express. They are summarized from the company profile and operating guidance for transparency and ease of reference.
Last updated: 2025-09-03
Bookings & Tickets
- Ticket type: Tickets are non-refundable and non-transferable.
- Amendments: Changes are subject to an amendment fee of $30 per ticket plus any fare difference.
- Change cutoff: Amendments must be made at least 72 hours before departure.
- No-show: No-show tickets are not refundable.
- Name & ID: Passenger name must match government ID/passport. Carry valid travel documents and any required visas.
Check-in & Boarding
- Arrival time (local flights): Arrive at least 2 hours before departure.
- Arrival time (international): Arrive at least 3 hours before departure.
- Counter close: Check-in counters close 1 hour before departure. Late arrivals may be denied boarding.
- Boarding: Follow gate instructions. Boarding may close 20–30 minutes prior to departure.
Baggage Policy
Allowances
- Checked (International)
- 23 kg
- Checked (Local)
- 20 kg
- Hand baggage
- 5 kg
General rules
- Oversize/overweight items may incur additional fees and require advance approval.
- Dangerous goods and prohibited items are not accepted in hold or cabin baggage.
- Valuables and travel documents should be carried in hand baggage.
Safety & Conduct
- Follow all crew instructions at all times for your safety and that of others.
- Abusive behavior, intoxication, or interference with crew may lead to denial of carriage or legal action.
- We may refuse transport to passengers not complying with safety, immigration, or health requirements.
Schedule Changes & Liability
- Schedule changes: Flight times/routes may change due to operational or regulatory reasons. We will endeavor to notify affected passengers using the contact details provided at booking.
- Delays & cancellations: Remedies (rerouting, credit, or refunds where applicable) are handled per fare rules and local regulations.
- Liability limits: Our liability is limited to the extent permitted by applicable law and the conditions of carriage.
Website Use
- Content is provided in good faith for information and booking purposes.
- Do not misuse the site (e.g., automated scraping, malicious activity, or fraudulent bookings).
- Prices, schedules, and availability may change without notice until ticketed.
Questions about these terms?
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